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hremon716
Feb 22, 2022
In Welcome to the Forum
Finding digital tools to ensure the same effectiveness of physical assistance has never been more important than last year. Indeed, 2020 has brought the urgency of forms of virtual customer support to manage the many issues related to the health emergency (cancelled reservations, postponed events, suspended activities, shipping delays and out-of-stock products) while preserving empathy and humanity. typical of in-person assistance. In this scenario, users valued email the most as a digital, fast, and immediate support tool . According to the 2021 Consumer Email Tracker, users preferred the email channel (with 42% of votes) for asking for and Image Masking Service getting help. This went beyond even telephone contact and, given the circumstances, any in-person assistance. consumer email tracking Let's see some tips to take advantage of this channel and direct your Email Marketing strategies towards optimizing your customer service. 1. Anticipate any need for help Give your users the ability to resolve any issues independently , nipping any support request in the bud . Create areas of your site to provide the customer with tutorials, guides, user manuals and advice to receive basic training on your products and services. Also, always keep the FAQ section up to date and easy to navigate. This way, your customer will be able to find the information they are looking for and will be much happier not having to waste time and energy contacting you.. As a result, your support team will also be relieved to Image Masking Service handle fewer requests. 69% of consumers try to solve their problems independently first. Nevertheless, less than a third of companies offer self-services to find answers. Provide your onboarding emails for new customers with links to your support resources. As an alternative, illustrate how to use your product in an order confirmation or registration email after the customer completes the purchase: instruction on how to use an example service disney band watch tutorial 2. Ask for feedback on your service Asking for help desk feedback can significantly increase user customer satisfaction. Send a follow-up email with a survey and let your customer know that their opinion matters to you. reservation inquiry Although this is a very simple and undemanding good practice, only 7% of companies ask for an opinion on the Image Masking Service assistance provided. This can then be a plus to exploit to defeat competitors, as well as an essential strategy to understand the aspects to be improved. 3. Acknowledge a client update request This is very simple advice that should not be underestimated. Notify the user with an automated email that their request has been received and that you are working to resolve it. This will reassure your customer and not make them feel neglected.
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hremon716
Feb 22, 2022
In Welcome to the Forum
In short, someone had to accelerate while others had to chase , especially in two key aspects . Obviously, e-commerce is the first while the second is the allocation of the advertising budget from a digital perspective . Italy has historically lagged behind in e-commerce penetration , with only 10% of businesses selling online compared to 18% of the European average. This delay was partly due to the immaturity of demand from under-digitalized age groups unable to buy online. But partly it also depended on a still underdeveloped offer. In fact, retailers have exhibited a “follower” mentality, for example, waiting for a foreign player to enter the market. The results E-Commerce Photo Editing Service were often not user-friendly and beyond the reach of the average consumer. Indeed, the fragmented economic structure of traditional trade has acted as a brake. Brands were concerned about damaging the already fragile physical retail network when implementing Direct-to-Consumer e-commerce strategies. This inevitably led to a situation in which only 1 in 10 Italian companies sold via the web to end consumers (around 11.5%). The urgency of 2020 has overcome reluctance and hesitation. A huge rush to open online stores has pushed 50% more businesses into e-commerce compared to 2019 . This, although they have often not carried out the necessary strategic investigation of positioning, existing market alternatives and the real needs of buyers. In practice, the offer has simply moved from the store shelves to the online catalogue. Obviously, this has not been a E-Commerce Photo Editing Service success in all cases: the online store is part (although important) of the omnichannel project, but not the only one. Real results require a layer of digital engagement around the projectto support the public in the discovery, information, conversion and repeat purchases. "I create a shop, and then someone will come" does not work on digital. The technology itself no longer seems out of reach , neither for consumers nor for brands. Unexpected consumer segments invaded online stores such as supermarkets, pharmacies and beauty. Furniture and traditional electronics stores for a total of approximately 3.2 million new e-commerce users in Italy ( about 5% of the population). At the same time, companies that were already mature in the digital transition have strengthened their e-commerce infrastructures (around 88% of the first players), and a large proportion of small and medium-sized companies (64%) have launched new contacts and methods. sales(Source: Retail Digital Innovation Monitoring Center 2020-2021). CRM and email systems like MailUp, e-commerce platforms like Shopify, and E-Commerce Photo Editing Service content management systems like WordPress are, in fact, within reach of any business looking to invest in digital growth. The ease of access to these tools has been a lifeline for many SMEs. Among new MailUp customers in the last quarter of 2020, 34% use a WordPress platform and 37% of them have adopted the Woo Commerce plugin. Along with these technological improvements, click and collect systems, as well as subscription and niche product delivery systems, have emerged (or reappeared). These include home and garden maintenance items, wine and tea, pet food, vertical markets, virtual tours and testing, dark kitchens , and more. The supply of home delivery services has exploded like never before . MailUp customers sent around 21 million delivery-themed emails in April 2020 alone.beauty and personal care or home and garden .
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hremon716
Feb 22, 2022
In Welcome to the Forum
Readability vs readability: what's the difference? 1. Avoid Single Text Blocks 2. Insert titles and subtitles and assign content hierarchy 3. Harness the power of bulleted lists 4. Give your blocks of text a break: play with line and letter spacing 5. Break text uniformity In summary Developing an original and creative content marketing strategy is a waste of time and effort if users don't read all of your content. Therefore, don't underestimate the relevance of copy formatting E-Commerce Photo Editing Service if your texts are to grab the attention of your contacts. Have you ever wondered how your users read the content of your emails and web pages? If so, you might have found the overwhelming amount of studies on the cognitive mechanisms by which humans view, read, and learn web content. If the answer is no, you'll be amazed that users rarely read an entire webpage or message: only 16% of people dwell on every word, and overall only 20% of people read content of a page. Reading becomes even more scattered and rushed when it comes to newsletters, and gets even worse when moving from the desktop to the small screen of a smartphone. Mobile devices, in fact, slow down the ability to enter more complex text. These aspects help to E-Commerce Photo Editing Service understand why it is essential to dwell not only on the readability of a text but also on its readability. We need to format the content so that the text is clear and easy to scan at first sight. Let's see how to make your emails and landing pages easier to read using a few simple rules. Readability vs readability: what's the difference? Readability means that the content has an optimized syntax to be simple, fluent and easy to understand. The editor is in charge of readability. Legibility, on the other hand, is the ability to make characters distinct from each other and easy to recognize. It is therefore a question of working on the graphic structure of the character, that is to say on the thickness, the size, the color, the font, the interlining and the spacing. Ensuring excellent readability is the exclusive E-Commerce Photo Editing Service responsibility of the designer. 1. Avoid Single Text Blocks A long wall of text with no breaks or sections is the biggest obstacle to reading content. Therefore, the first rule of thumb is to create different sections in the text and divide them into paragraphs (even sub-paragraphs, if necessary), each relating to a specific idea/topic. This way you will get three results: lighten the visual impact of your page or email text allow users to skip to the next paragraph if they already know or find the current topic irrelevant speed up the overall reading of the text, making it easier to scan the page
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